Refund policy

At HOODRAT, we carefully inspect every product before it is packed and shipped. We are committed to ensuring that your order reaches you in the best possible condition.

NO RETURNS OR REFUNDS

HOODRAT does not accept returns or provide refunds once an order has been successfully delivered.

We currently operate under an Exchange-Only Policy, subject to the conditions mentioned below.

7-DAY EXCHANGE POLICY

Customers may request an exchange within 7 days from the date of delivery only if there is a genuine issue with the product, including:

* The product is damaged upon delivery.
* The product has a manufacturing defect.
* You received an incorrect product.
* You received an incorrect size different from the size mentioned in your order.
* The product has a significant quality issue upon arrival.

Exchange requests made after the 7-day period will not be accepted.

EXCHANGE ELIGIBILITY

To qualify for an exchange:

* The product must be unused, unworn, unwashed, and unaltered.
* All original tags, labels, packaging, and accessories must remain intact.
* The product must be returned in the same condition in which it was received.
* Proof of purchase or order confirmation must be provided.
* Customers may be required to provide clear photographs or videos showing the issue with the product.

HOODRAT reserves the right to reject an exchange request if the product does not meet the above conditions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

* Your Order ID
* Registered name/contact details
* Clear photographs or videos of the product
* A brief description of the issue

Once the issue has been reviewed and approved by our team, we will provide further instructions regarding the exchange.

NON-ELIGIBLE EXCHANGES

Exchanges will not be accepted for:

* Products that have been worn, washed, used, stained, damaged, or altered after delivery.
* Products without original tags or packaging.
* Minor colour variations caused by screen/display settings or photography lighting.
* Change of mind or personal preference.
* Requests submitted more than 7 days after delivery.
* Damage caused by improper use, washing, storage, or handling of the product.